Superior service and support are the foundation of our business—and our promise to our customers in uniform. Based on government customer surveys, timeliness, and claims data, each Service Provider receives a Carrier Quality Index (CQI) score. HomeSafe Alliance assigns more tonnage to companies with higher CQI scores, in addition to other incentives for those who follow through on peak-season moving commitments.
HomeSafe Alliance is committed to exceeding the U.S. government’s small business utilization goal and fully dedicated to partnering with local and regional moving companies. Our small business advocates will assist these companies in joining the HomeSafe Alliance team.
HSA has a Code of Business Conduct (COBC) that contains specific corporate policies. The HSA COBC establishes a common set of ethical standards and legal principles that are binding for all Directors and Employees of HSA and its Subsidiaries worldwide. HSA expects all Suppliers and Subcontractors acting with them also to ascribe to the same ethical standards. HSA will not condone any illegal or unethical actions on the part of its employees, Directors or any Supplier or Sub Supplier with whom HSA performs business.
The purpose of this Supplier Code of Conduct is to define HSA’s expectations of Supplier in relation to its work with HSA, including compliance with any local and national laws and regulations.
The Supplier Code of conduct can be found here.
HomeSafe Alliance has been established to be the premier household goods move management service provider for the U.S. Armed Forces, Department of Defense (DoD) civilians, and their families. Our team is dedicated to providing fast, easy, and efficient relocation experiences.
More than 300,000 military and government households are relocated every year. Coordinating these transfers is a massive undertaking—and we’re proud to say that HomeSafe Alliance is positioned to improve the customers’ moving experience. As a household goods moving service integrator, we provide earlier visibility into upcoming moves and greater network throughput capacity—ensuring household goods shipments are picked up and delivered on time.
With cutting-edge technology and proven logistics expertise, we’re transforming the moving process by continuously evaluating, refining, and improving our tools and techniques. We’re dedicated to making sure that every move is better than the last.
We thank you for your service, and for the privilege of serving you in return.
The HSA Sustainable Supply Chain Charter sets out a framework for HSA’s Sustainable Supply Chain commitments, including the core subjects associated with sustainable procurement best practice (ISO20400) that aligns to the Sustainable Procurement Policy, the Supplier Code of Conduct (CoC) and HSA Key objectives. Sustainability considerations are relevant for every organization, irrespective of industry type or size. HSA aims to build strength through collaboration and partnership, engaging our global supply chain in the development and delivery of our environmental, social and governance objectives.
Our supply partners may be at different stages in their sustainability journey across our global supply chain network, therefore the HSA Supplier Sustainability page provides guidance and tools to support benchmarking of sustainability and information guides to raise awareness and assist in performance improvement.